Retell AI
VS Thoughtly

Data as of 09/2025

Looking for the best alternative to Thoughtly?

Retell AI delivers lower pricing, more flexible infrastructure, and advanced call automation features that Thoughtly doesn’t offer.
From knowledge base integration to verified phone numbers, Retell is designed to help businesses scale without compromising customer experience.
For mid-market and enterprise teams who need reliability, efficiency, and human-like automation, Retell is the clear alternative to Thoughtly.

Retell AI

5.0

Thoughtly

4.6

Overview

The Enterprise-Ready Alternative to Thoughtly

The platforms that deliver real business value are built to handle complexity, protect sensitive data, and scale reliably across high-stakes industries.

Thoughtly

What it doesA conversational AI tool aimed at helping companies quickly deploy voice agents with a no-code, drag-and-drop interface.

How it HelpsEnables fast deployment via a visual builder—but lacks custom LLM support, custom telephony, multilingual calling, branded calls, and post-call analytics.

When to UseFor testing or small-scale AI experiments without high performance or data protection needs.

Retell AI

What it doesFor teams that need a simple quick-start voice agent without complex integrations or enterprise-grade features.

How it HelpsAutomates thousands of calls daily with clarity, analytics, and the flexibility to integrate top LLMs like ChatGPT and Anthropic.

When to UseWhen accuracy, customer experience, and compliance matter to your bottom line.

Stats that Matter

The Retell AI Advantage

Retell AI is built for production, not just prototyping. Our infrastructure delivers measurable results for enterprise clients, with the reliability and scale your business depends on.

faster deployment for enterprise clients at SWTCH energy

improvement in agent satisfaction (internal surveys)

99.

99%

uptime across all plans

Features, Pricing and Compliance

Feature, Pricing & Compliance Breakdown

Thoughtly enables quick deployment but lacks the features high-stakes industries require. Retell delivers more capability at lower cost, with full compliance and PII redaction included across all plans.

Features	Retell AI 5.0	Thoughtly 4.6

Drag & Drop	Low/no code capabilities	No-code capabilities
LLM Model & Intelligence	Always integrates the newest LLMs	Not Supported
Custom LLM Integration	Supported	Not Supported
Custom Telephony	Native SIP Trunking	Not Supported
Warm Transfer	Supported	Not Supported
Multilingual	30+ Languages Supported	Not Supported
Branded Calls	Supported	Not Supported
IVR & DTMF Support	IVR with DTMF tone recognition	Not Supported
Post-Call Analytics	Real-Time Insights	Not Supported
Latency	Sub-second Latency	Sub-second Latency

Pricing	Retell AI 5.0	Thoughtly 4.6

Voice AI	$0.07/min	$0.09/minute
Phone Number	$2.00/month	Included
Toll Phone Number	$5.00/month	Not Supported
Batch Calls	Included at no extra cost	Supported
Extra Knowledge Base Slots	Included at no extra cost	Not Supported
Concurrency Add-on	Included at no extra cost	Not Supported
Speech-to-Text	Included at no extra cost	Included

Enterprise-Grade	Retell AI 5.0	Thoughtly 4.6

Compliance	HIPAA, SOC2 Type 1 & 2, GDPR	HIPAA
Rate Limit	No rate limit	Unknown
Uptime to date	99.99%	Unknown
Onboarding	Ready to deploy with intuitive setup	Requires developer resources for advanced setup
PII Redaction	Automatic redaction of names, addresses, DOBs, passwords, and PINs	Not Supported

Learn More

Discover More
Features

Explore how Retell AI can transform every part of your call operations. See the full range of capabilities designed for smarter automation, better efficiency, and enhanced customer experience.

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